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DELIVERY INFORMATION

Despatch information (all orders):

We despatch all orders within one working day with the exception of Special Order items. These include handmade to order items such as Millie Grace and Angels and Fishes and also some pre-order items such as Sarah Louise. These items will be highlighted when you place your order and you will receive a message of 'DELAYED DESPATCH' when you add these items to basket.

The estimated delivery times given below are taken from the date you receive your notification of despatch email from us.

If you have not received a notification of despatch email please check your Spam/Junk folder and remember to add us as a 'Safe Sender'

UK Orders (including Highlands and Islands):

Delivery charges

Order Value

UK Standard Delivery 

 

UK Special Delivery

 

 

UK Saturday Guaranteed Delivery

 

£0.01 to £49.99 £3.99 £7.99 £10.99
£50 to £149.99 FREE £4.00 £10.99
£150.00 upwards _ FREE £10.99

Estimated delivery times (from the date of despatch):

UK Standard delivery: approx. 2-5 days (but this time is not guaranteed)

UK Special delivery: Before 1p.m. the next working day when ordered before 11a.m. (excludes weekends and Bank Holidays)

UK Saturday Guaranteed Delivery: Before 1p.m. on the next available Saturday as selected at checkout

We use Royal Mail's recorded delivery service and your despatch confirmation email will provide a link to track your parcel if applicable. For standard delivery orders we are unable to guarantee a delivery time or date. We estimate that orders will arrive in 2-5 days from the date of despatch but this can vary and we would advise that if you need your order urgently that you consider our special delivery service.

Where free or subsidised delivery fees are applicable we reserve the right to deduct the shipping costs when items are returned taking the value of the order below the qualifying amount.

EUROPE Orders:

Delivery charges are £10.99 per order

We use Royal Mail's International signed for delivery service and orders usually arrive within 5-10 working days. We regret we cannot guarantee a delivery date or time so please allow enough time for your order to arrive.

Orders are tracked and will require a signature upon receipt. 

WORLDWIDE Orders (outside of Europe)  EXCLUDING USA/CANADA :

​Delivery charges are £15.99 per order

We use Royal Mail's International signed for delivery service and orders usually arrive within 10-21 days. We regret we cannot guarantee a delivery date or time so please allow enough time for your order to arrive.

Orders are tracked and will require a signature upon receipt.

ALL ORDERS

In the rare event that an order is very large and/or heavy we reserve the right to charge extra shipping costs. We will, where possible, try to cover all extra costs but where an order attracts extra charges we will contact you to discuss our options.

Orders that are sent by a tracked delivery service will require a signature upon receipt. If you are not at home when a delivery is attempted you will be left a card by Royal Mail and asked to arrange re-delivery. If you are based in the UK and have not received your order within 10 days please contact us.

For orders that are returned to us that have been incorrectly addressed or not collected from your local sorting office we will issue a refund for the value of the goods less the actual delivery cost.

Further information for International Orders
 
Please note that we regret we cannot accept orders from the USA or Canada.
 
On rare occasions some orders may be too large / too heavy to send under our standard international delivery service and where this is the case we reserve the right to cancel your order or to send it at additional delivery costs. We will email you to discuss this if this should happen.
 
All overseas orders must be sent to the billing address of the credit/debit card holder.
 
Customers are responsible for ensuring all items that they have ordered are permitted for import to their own country. We cannot be held responsible for items that are not permitted.
 
Customers must pay all import duties and local taxes.

We regret we cannot be held responsible for orders delayed through Customs.
 
All e-mail and telephone correspondence will be in English

 

 

 

  • Children's Occasion Wear Specialists
  • Free UK Delivery on  Orders over £50
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