Returns, Refunds and Exchanges
If for any reason you wish to return any item(s) from your order please e-mail us (sales@christeningsandoccasions.co.uk) or use the form below within 7 days of receipt .
Your returns should then be sent, along with your name, order number and details of whether you have arranged a refund or exchange to the address given on your invoice (this can also be found on our contact us page).
We allow a further 7 days for you to post the items to us, giving you a total of 14 days from the date of receipt to return all or part of your order.
Please note items must be returned in their original condition and will be inspected upon return. We advise orders are sent back via a traceable delivery service as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us. Your local Post Office will advise on the level of insurance you require or provide a ‘proof of posting certificate’.
Return postage costs are at the customers own expense.
Once your goods are accepted back you will be issued with an exchange (if requested and available) or refund. We can only refund by your original means of payment.
We'll refund standard delivery charge (£2.95)* on whole orders where you notify us, in writing (e-mail or completed form), within 7 days of receipt of your intention to cancel. If notification is received later than 7 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Where only part of an order is returned postage charges will not be refunded.
Notification of damaged, faulty or incorrect orders must be made as soon as possible after receipt and within 48 hours.
*Please note that customers who had selected Special Delivery or International signed for delivery, only our standard delivery charge (£2.95) only will be refunded on whole orders returned in these circumstances.
Full details of our Returns Policy can be found on our terms and conditions page.
RETURNS FORM:
Please complete in full before submitting. Thank you.
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