We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on this website. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.
These terms and conditions and the use of our web site shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
We reserve the right to refuse any order placed using this website.
All rights in regard to the pages that appear on this website are owned by Christenings & Occasions Ltd.
Downloading or copying the content on these pages is NOT permitted without our explicit consent
Prices, Order and Payment
The price payable for the products you order is that set out on our web site at the time you place your order. The prices of the products that we display on our website are subject to change without notice. As a small business we are not liable for VAT and all prices advertised VAT free.
When you make an order your order will be subject to acceptance in accordance with these terms and conditions. We will send you an automated email confirming receipt of your order, unless you have provided an invalid email address or there is error in our server. Please note that the confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.
We take payment online in a secure environment by debit or credit card. We currently use third party payment service provider(s) to process all online transactions. For information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).
The transaction will appear as CandOLtd or www.christeningsand on your credit or debit card statement.
We no longer accept cheques or postal orders as payment.
We will deliver products in accordance with your order. We make every effort to deliver the products within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery. Orders will be dispatched only upon receiving cleared payment.
For customers residing in the United Kingdom standard postage and packing is £3.99 for orders up to the value of £49.99 and free for orders over £50.00. Orders are sent using Royal Mail second class by trackable means and will require a signature upon receipt (very low value orders will be sent 2nd class).
A signature will be required and if there is no-one to sign, a calling card will be left.You can rearrange a delivery or pick the order up from your local sorting office. It is the customers responsibility to contact Royal Mail and arrange collection/re-delivery. Christenings & Occasions accept no liability for failed deliveries if the customer is not available. If you fail to respond to a calling card a refund of the original postage will not be made. After a week the order will be returned to us. If you still require the order we will re-send at a cost of £3.99 at our discretion. Please note that it can take 28 days for parcels that are not collected to be returned to us. We will not refund on any order until we have taken receipt.
Special Delivery is also available to UK customers at £7.99 for orders up to the value of £49.99, £4.00 for orders £50.00 to £149.99 and free for orders over £150.00.
For customers residing within Europe postage and packing is £10.99 per order. Orders are sent by International signed for/ Airsure delivery and will require a signature upon receipt.
For customers residing in countries outside Europe including Australia, New Zealand, Falkland Islands, Hong Kong, Singapore, Japan, Saudia Arabia, United Arab Emirates, Qatar, Jordan, Kuwait and Oman delivery is £15.99 and will be sent by International signed for/Airsure delivery and will require a signature upon receipt.
*Unfortunately we are unable to ship to all destinations and apologise if we cannot ship to your country.*
Please note that for very large/heavy orders we reserve the right to charge additional delivery costs. These will always be discussed before shipment.
We offer free UK standard delivery to customers who spend over £50.00 with us and subsidised Special Delivery options as well as free delivery for orders over £150.00. We reserve the right to deduct our standard delivery charge where part of an order is returned taking the value to under the qualifying order value.
We know how important it is to receive goods promptly and we always try to process orders as quickly as possible - all orders are depatched within 2 working days (excludes weekends and Bank Holidays) of receiving cleared payment. In the unlikely event we are unable to fulfil this promise we will contact you by telephone or e-mail as soon as possible.
We will e-mail you an order despatch notification as soon as your order has been sent.
Orders sent within the U.K. usually arrive within 7 working days.
For customers residing Europe orders usually arrive within 10 working days but please allow up to 14 working days.
For customers outside of Europe orders usually arrive within 14 working days but please allow up to 21 working days.
We regret we cannot provide exact delivery dates (with the exception of UK Special Delivery) as, in order to keep delivery costs down, we use Royal Mail who only provide us with estimated delivery times.
Our standard delivery service is not an express delivery service, so please ensure that you allow enough time for your order to reach you – at least 5 working days (UK) and 10 working days (EU).
UK Customers Special Delivery Service:
This service is available to UK customers only. It offers a named day delivery service. Please see our Delivery page for full details on delivery dates.
Customers should be aware that this is a service provided by Royal Mail. If their service fails we will investigate the matter fully and refund the delivery charge should Royal Mail be at fault. We do not offer compensation for delivery times not met.
We will not be held responsible for late deliveries if Royal Mail are unable to deliver because no one is at home to sign for the parcel or an incorrect address is given. In this instance delivery charges will not be refunded.
If this service is unavailable at any time we will make customers aware before any order is placed and withdraw the Special Delivey option at checkout.
For all orders:
Please make sure you give us the correct address to send your order to. Replacements and refunds will not be given if you have given us the wrong address.
Order Cancellation and Returns
Customers have the right to cancel any order within 14 days of the order being placed*(exceptions apply, see below). If you wish to cancel your order please contact us at your earliest convenience and within fourteen days. We will cancel the order immediately on receiving notice, where possible. As orders are usually dispatched on the same day the order may have already left us and we would then refer you to our Returns Policy.
We are a small family run business and not a large mail order company, so for us to process refunds and exchanges as efficiently as possible we ask that you adhere to the following instructions when wishing to return all or part of your order.
If for any reason you wish to return any of your unworn/unused items please e-mail us (firstname.lastname@example.org) within 14 days of receipt . Your returns should then be sent, along with your name, order number and details of whether you have arranged a refund or exchange to the address given on your invoice (this can also be found at the bottom of this page). Please ensure that your returns are sent to our returns address found on your invoice (this can also be found on our 'contact us' page) within fourteen days of receipt.
Please note items must be returned in their original condition and will be inspected upon return. We advise orders are sent back via a guaranteed delivery service, and your local Post Office will advise on the level of insurance you require or provide a ‘proof of posting certificate’ as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us. Return postage costs are at the customers own expense.
Once your goods are accepted back you will be issued with an exchange (if requested and available, UK only) or refund. We can only refund by the original means of payment. We will cover the cost of despatch (not return postage) for one exchange only. This will be sent by Standard delivery and if you require UK Special Delivery the additional costs will apply. We regret we cannot offer an exchange service for orders outside the UK.
We'll refund standard delivery charge (£3.99)** on whole orders where you notify us, in writing (e-mail), within 14 days of receipt of your intention to cancel. Where only part of an order is returned postage charges will not be refunded.
Notification of damaged, faulty or incorrect orders must be made as soon as possible after receipt.
**Customers who select an upgraded delivery option will be refunded only our standard applicable delivery charge on whole orders returned in these circumstances. Please note that if part orders are returned taking the value of the goods below the threshold to obtain subsidised special delivery our full special delivery charges will become applicable.
*PLEASE NOTE - ITEMS NOT COVERED BY OUR RETURNS POLICY:
There are some exclusions to our returns policy.
Made to measure (such as customised Angels & Fishes and Millie Grace items) and personalised items that are made to your specific requirements are excluded from the UK distance selling regulations. We are therefore unable to exchange or refund on these items once work has commenced.
Personal items, such as socks, tights and underwear, cannot be exchanged or refunded unless they are in their original sealed packaging or tagged and have not been worn or tried on.
Your statutory rights are not affected.
If you discover a fault with our product(s) please e-mail us as soon as possible after receiving your order, adding photographs where possible. You will be required to return the item to us and, if found to be faulty or defective, we will either replace the product(s) or refund to you the amount paid by you for the products in question.
We are happy to refund the cost of returning faulty items to us up to the value of Royal Mail's 2nd class recorded delivery service.
We will not refund the cost of returning the item to us where no fault was found upon receipt or where damage was caused by mis-use or general wear and tear. In these circumstances we will arrange for the item to be returned, if required, at your own cost which will be advised by email.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.
In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
Refunds will not be made if:
i) You have not e-mailed us within 14 days of receipt advising of your intention to return
ii) Goods are returned later than 14 days after e-mail notification.
iii) Items are made to order, personalised or personal items as listed above
iv) Items are received damaged due to incorrect packaging
All refunds will be made as soon as possible and within 14 days of receipt of goods.
We regret we do not deliver to all overseas destinations, including the USA and Canada, and apologise if we are unable to deliver to you.
Some orders maybe too large/heavy to send under our standard international delivery services. If this is the case we reserve the right to cancel the order and issue a full refund or to send at an increased delivery cost which will be discussed with you first.
All international orders must be sent to the card holders billing address.
Customers are responisble for ensuring that any item they have ordered from us is permitted in their country. We are not responsible for items that are refused entry to their destined country.
Customers are liable for all import duties and taxes.
International customers have the same 14 day cooling off period as UK customers and you must advise us of the intention to return any item within these 14 days from the date of receipt. We accept that it may take longer for returned items to reach us from overseas and allow up to 28 days from the date of receipt.
We ask that international customers use a traceable means of postage to return items and all parcels must be marked 'GB Merchandise' with a value of 'Zero'. If this has not been adhered to and we are charged import duties this will be deducted from any refund made.
If items are received after 28 days refunds may be made at our discretion and a re-stocking fee of 20% will be applied and no refunds are given after 45 days.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you only to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never collect sensitive information about you without your explicit consent. We never pass on your details to third parties.
We use only secure payment gateways and credit / debit card details are collected by our selected payment service provider(s). We use PayPal and Google Checkout and details of their secure payment handling can be viewed on their individual websites. We guarantee that no credit or debit card details are viewed by this site.
We do not store or collect your credit/debit card details.
Christenings & Occasions Ltd.
Registered in England and Wales number 7733036
Registered office address:162-164 High Street,Rayleigh,Essex,SS6 7BS
Please note this is our registered office address NOT our returns address.