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Terms and Conditions
Christenings and Occasions sell products and provide related information through http://www.christeningsandoccasions.co.uk// .As a user of this site you acknowledge that your use of this site and/or any transactions you make are subject to our terms and conditions below.
General
We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on this website. You are responsible for reading the terms and conditions. When you place an order with us you will be deemed to have read, understood and accepted these terms and conditions.
These terms and conditions and the use of our web site shall be governed by the laws and regulations of United Kingdom. If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.
Prices, Order and Payment
The price payable for the products you order is that set out on our web site at the time you place your order. The prices of the products that we display on our website are subject to change without notice. As a small business we are not liable for VAT and all prices advertised are 100% VAT free.
When you make an order your order will be subject to acceptance in accordance with these terms and conditions. We will send you an automated email confirming receipt of your order, unless you have provided an invalid email address or there is error in our server. Please note that the confirmation email is not a contract confirmation or order acceptance from us. A contract between you and us for the sale of our products will only exist once your order has been processed and dispatched.
We take payment online in a secure environment by debit or credit card. We currently use third party payment service provider(s) to process all online transactions. For information about the measures that the service provider(s) have put in place to protect your security, please refer to their respective web site(s).
We no longer accept cheques or postal orders as payment.
Delivery
We will deliver products in accordance with your order. We make every effort to deliver the products within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. We shall have no liability to you for any failure or delay in supply or delivery. Orders will be dispatched only upon receiving cleared payment.
Delivery costs:
For customers residing in the United Kingdom postage and packing is £2.95 per order. Orders are sent using Royal Mail first class by trackable means and will require a signature upon receipt (very low value orders will be sent 1st class). Orders over the value of £75.00 are eligible for free standard delivery anywhere in the UK. Customers should note that if part of the order is subsequently returned taking the total value below £75.00 the standard postage & packing fee will be deducted from any refund.
A signature will be required and if there is no-one to sign, a calling card will be left.You can rearrange a delivery or pick the order up from your local sorting office. It is the customers responsibility to contact Royal Mail and arrange collection/re-delivery. Christenings & Occasions accept no liability for failed deliveries if the customer is not available. If you fail to respond to a calling card a refund of the original postage will not be made. After a week the order will be returned to us. If you still require the order we will re-send at a cost of £2.95. Please note that it can take 28 days for parcels that are not collected to be returned to us. We will not refund on any order until we have taken receipt.
For customers residing within the EU postage and packing is £6.99 per order. Orders are sent by International signed for delivery and will require a signature upon receipt.
*Unfortunately we are unable to ship outside of the EU.*
Delivery timescale:
We know how important it is to receive goods promptly and we always try to process orders as quickly as possible - all orders are depatched within 2 working days (excludes weekends and Bank Holidays) of receiving cleared payment.
We will e-mail you an order despatch notification as soon as your order has been sent.
Orders sent within the U.K. usually arrive within 7 working days.
For customers residing Europe, orders usually arrive within 10 working days, but please allow up to 14 working days.
Please make sure you give us the correct address to send your order to. Replacements and refunds will not be given if you have given us the wrong address.
Order Cancellation and Returns
Cancellation Policy
Customers have the right to cancel any order within 7 days of the order being placed. If you wish to cancel your order please contact us at your earliest convenience and within seven days. We will cancel the order immediately on receiving notice, where possible. As orders are usually dispatched on the same day the order may have already left us and we would then refer you to our Returns Policy.
Returns Policy
We are a small family run business and not a large mail order company, so for us to process refunds and exchanges as efficiently as possible we ask that you adhere to the following instructions when wishing to return all or part of your order.
If for any reason you wish to return any of your unworn/unused items please e-mail us (sales@christeningsandoccasions.co.uk) within 7 days of receipt . Your returns should then be sent, along with your name, order number and details of whether you have arranged a refund or exchange to the address given on your invoice (this can also be found at the bottom of this page). We allow a further 7 days for you to post the items to us, giving you a total of 14 days from the date of receipt to return all or part of your order.
Please note items must be returned in their original condition and will be inspected upon return. We advise orders are sent back via a guaranteed delivery service, and your local Post Office will advise on the level of insurance you require or provide a ‘proof of posting certificate’ as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us. Return postage costs are at the customers own expense.
Once your goods are accepted back you will be issued with an exchange (if requested and available) or refund. We can only refund by the original means of payment.
We'll refund standard delivery charge (£2.95)* on whole orders where you notify us, in writing (e-mail), within 7 days of receipt of your intention to cancel. If notification is received later than 7 days after receipt, then we'll refund the delivery charge only if the goods are damaged, faulty or incorrect. Where only part of an order is returned postage charges will not be refunded.
Notification of damaged, faulty or incorrect orders must be made as soon as possible after receipt and within 48 hours.
*Please note that customers who had selected Special Delivery or International signed for delivery, only our standard delivery charge (£2.95) only will be refunded on whole orders returned in these circumstances.
If you discover a fault with our product(s) please e-mail us as soon as possible after receiving your order and within 48 hours. Please return the item to us and we will either replace any product(s) that are damaged or defective upon delivery without extra cost to you; or refund to you the amount paid by you for the products in question. We will not, however, be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the products.
In any cases, we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer.
Orders that have been returned without prior contact, that are not in their original condition or have the incorrect amount of postage paid will not be refunded. In these circumstances we will contact you to return the order to you at your own expense.
No refunds will be made if we have not received wriiten notice to return orders within 7 days from the date of receipt.
All refunds will be made as soon as possible and within 30 days.
Our refund policy was last updated on 23.8.10
Privacy Policy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you only to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never collect sensitive information about you without your explicit consent. We never pass on your details to third parties.
We use only secure payment gateways and credit / debit card details are collected by our selected payment service provider(s). We use PayPal and Google Checkout and details of their secure payment handling can be viewed on their individual websites. We guarantee that no credit or debit card details are viewed by this site.
We do not store or collect your credit/debit card details.
For our Privacy Policy in full please see our Privacy Policy page, the link for which can be found at the bottom of our website.
If you would like further information on our Privacy Policy please e-mail us at the address below.
Business Details
Owner: K. Davis t/a Christenings and Occasions
Address: 34 Station Avenue, Wickford, Essex, SS11 7AS
Telephone number: 01268 767724
Email address: sales@christeningsandoccasions.co.uk
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