Our Returns Policy
With the exception of made to measure and personalised items*, customers have fourteen days to cancel their order from the date of delivery and fourteen days to return after cancellation.
*Made to measure items and personalised items are those items which have been made or altered to your own specific requirements or which have been embroidered with names, dates etc.
Returning an order for refund - UK orders
Exchanging items - UK orders
Your order can be cancelled at any time up to the time of despatch for a full refund by simply contacting us by e-mail. This excludes ‘Made to Measure’ and personalised items and you will be e-mailed to advise when work has commenced on these and can no longer be cancelled or amended.
If your order has already been despatched please follow our refund policy below.
All items must be returned in the same condition as received and with their original tags attached where applicable.
Please follow these instructions:
We regret we are unable to refund on items that are not returned in a saleable condition, that are returned later than the returns policy stated above or that are lost in transit while being returned to us. Please ensure that you keep your postage receipts safe until we confirm receipt.
All refunds will be made within 14 days of us receiving the goods. Refunds are made to the original card/PayPal account and we will e-mail confirmation as soon as they are processed.
Please follow these instructions:
**Where there is a difference in value of the items we will send an electronic invoice for the difference or refund the difference upon receipt.
Please e-mail us at firstname.lastname@example.org to advise of your intention to return and return your item(s) within fourteen days of receiving the goods. We recommend using a traceable means of postage as we cannot be held responsible for items lost in transit to us.
Please ensure you include your name, order number and refund request with your return. We regret we are unable to offer exchanges on orders outside the UK but will instead refund so that you are able to purchase the item(s) you require from our website in the usual way.
Mark as 'Returned GB Merchandise' with a value of 'ZERO'. If we are charged duty on returned goods this will be deducted from any refund.
Refunds will be processed upon receipt and we will e-mail confirmation of completion.
We regret that we cannot refund the cost of the original or return postage, unless the return is the result of our own error or the items were faulty.
We want you to be completely happy with your purchase and we try to ensure that everything leaves us in perfect condition. Unfortunately, however, manufacturing faults can occur even in the highest quality clothing. If you receive a faulty item from us, please accept our apologies and e-mail us at email@example.com as soon as possible adding photographs of the fault where possible.
We will offer an exchange or refund, whichever is preferable to you, and arrange to refund the cost of returning the item to us up to the value of 2nd class recorded delivery.
We will not refund the cost of returning the item to us where no fault was found upon receipt or where damage was caused by mis-use or general wear and tear. In these circumstances we will arrange for the item to be returned, if required, at your own cost which will be advised by email.
We refund delivery charges on all whole orders returned to us.
Where part of your order has been retained then postage charges apply.
Where UK Priority (Next Day) delivery has been selected and the whole order returned only our standard delivery charge will be refunded.
Where UK customers have ordered over £50.00 and received our Free Postage discount we reserve the right to charge delivery costs (up to our standard delivery charge) where part of the order has been returned taking the total spend below £50.00