21 Days Return Policy
on all standard orders* / more info
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Terms and Conditions

1. About Us

This website 'www.christeningsandoccasions.co.uk' is owned and operated by Christenings & Occasions Ltd. Registered in England number 7733036. Telephone number: 01268 264123. Registered business address 162-164 High Street, Rayleigh, Essex SS6 7BS (Please note this is not our returns address).

2. Placing an order with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this and there will be no contract between us.
Images of products on this website are as accurate as possible. Your goods may also vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. 
We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
Whilst we try to be as accurate as possible, all information, including measurements and size guides provided, is approximate and is provided in good faith.
This contract is covered by English law.
By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. We regret we are unable to accept orders by telephone.
We reserve the right to refuse of cancel any order. We regret we now only accept orders from the UK.
The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
Delivery charges will be shown prior to you placing your order.
You will be required to pay for the goods in full at the time of ordering.
We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard or Delta/Connect and also by PayPal.
Promotional prices only apply during the period stated. All prices quoted on our website are in UK pounds and are free of VAT.
Once your order has been confirmed, changes may not be possible or may incur delays.
Once your order is complete we will notify you as soon as your order is despatched. This is usually within one working day but during busy periods this may be longer. Please select our UK Express Delivery option if you require your order urgently.
Only gift voucher codes obtained from Christenings & Occasions will be honoured. Any vouchers from this website that are over 12 months old can be considered expired and will not be accepted.

4. Delivery Charges

Orders are usually dispatched from within one working day, with the exception of hand made to order items such as Millie Grace and Angels and Fishes. These items usually take between 2-4 weeks to complete and we will advise of their expected date of despatch by email once your order has been received and accepted.
We use Royal Mail and occasionally a courier service to delivery our orders. For customers residing in the UK this usually takes 3-7 working days for our Standard Delivery service. Express Delivery is also available for our UK customers. Please allow enough time for your order to arrive before your event.
We will deliver your order to the premises you specify on your order. You must be at home to accept delivery of your order as it will require a signature. If you are not at home Royal Mail will leave a card for you to arrange re-delivery. If you have not received your order within the timescale above please check with your local sorting office before contacting us by email and we will be happy to help.
If there is no one to accept the order and it is not collected from your local sorting office we reserve the right to charge you an additional re-delivery charge.
Please check your delivery address carefully as we cannot be held responsible for orders lost in transit due to an incorrect delivery address. Please note that we are unable to change the delivery address once your order has been dispatched to you.
Please check your order on delivery - any items found to be missing or damaged should be notified to ourselves within two working days of delivery of the items.
If items are missing or damaged please report this to us within two working days from the delivery day.
Sometimes, for reasons beyond our control we may be prevented from delivering your order as planned. These might include things such as accidents, breakdowns, severe weather, acts of god etc. We are not responsible where this causes a delay or failure in delivering your goods on a specified day.

5. Cancellation and returns

Please note that any items which have been custom made, made to order (e.g Angels and Fishes, Millie Grace etc.) or personalised are exempt from the following returns policy and are non returnable (your statutory rights are unaffected).

Please ensure that, if you are placing an order for an item in a size or colour that we do not hold in stock, you ensure that you select the correct size and colour way for that garment as once work has commenced we are unable to cancel or make amendments.  For items such as underwear, tights, socks and headbands, these are only covered where they have not been removed from their original packaging.
 You may return your order at any time up to 21 days after the day of delivery.  Return postage is the responsibility of the customer with the exception of faulty goods to be reported upon receipt.
 The goods must be unworn and complete with the original packaging/tags attached to us, at your own expense. You must ensure that the items are packaged adequately to protect against damage.
This means that you may properly examine the goods for 21 days as you would do had you visited a bricks and mortar shop, however, you may not return any goods that have been used or worn or had tags/labels/shoe boxes removed etc.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage, we will charge you for the reduction in value.
We will issue a refund within 14 working days. Where whole orders are returned this will include the initial delivery charge. Where part orders are returned their will be no refund of delivery charge. Where orders have been upgraded to Special Delivery only our standard delivery charge will be refunded on whole orders returned. We also reserve the right to deduct the shipping charge on part orders returned that were eligible for free or an upgraded delivery charge where the order value brings them below the offers qualifying amount.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
We regret we are unable to offer an exchange service. Please return unwanted items for refund and place a separate order for the replacement(s) required. Full details can be found on our "Returns" page.


6. Faulty Goods 

If there is a problem with your order, please notify us by email or in writing providing details of the problem within 48 hours. In addition, it would be helpful provide us with a digital photograph of the problem. We will deal with the matter in accordance with your legal rights. 
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by ourselves. 
The cost of returning goods to us is your responsibility, however, we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods have been damaged by mis-use or general wear and tear we cannot be held responsible. If it is found that the goods are not faulty, we will return them to you and you will be required to cover our reasonable postage costs.
If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and if we are unable to do this we will offer to refund.

7. Liability

The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
All items should be used solely for the purpose they were intended for.

Colours may vary from screen to screen and items are not deemed as faulty or 'not as described' due to slight colour variations. 

Website Disclaimer for: www.christeningsandoccasions.co.uk

1. Use of Website
This disclaimer details our obligations to you regarding our website. We do occasionally update this disclaimer so please refer back to them in the future.
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct

With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

3. Site Uptime

We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

5. Exclusion of Liability

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Updated 23rd June 2020



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